Document Type

Journal Article

Department/Unit

Department of Communication Studies

Abstract

This study explores how mobile instant messaging use, affordances, and social capital may directly and indirectly influence positive employee outcomes. A field survey of 245 Hong Kong real estate agents showed that their mobile instant messaging (MIM) use and affordances were positively associated with job performance, job satisfaction, and relational satisfaction, and with online bridging and bonding social capital. While bridging capital was not associated with any of the three outcomes, bonding social capital was positively related to the two satisfaction measures. However (with one small exception), neither type of social capital mediated relationships between MIM use and affordances, and employee outcomes.

Publication Year

2017

Journal Title

Information and Management

Volume number

54

Issue number

1

Publisher

Elsevier

First Page (page number)

90

Last Page (page number)

102

Referreed

1

DOI

10.1016/j.im.2016.04.001

ISSN (print)

03787206

Link to Publisher’s Edition

http://dx.doi.org/10.1016/j.im.2016.04.001

Copyright

© 2016 Elsevier B.V. All rights reserved.

Keywords

Affordances, Job satisfaction, Mobile instant messaging, Performance, Relational satisfaction, Social capital

Available for download on Saturday, February 01, 2020

Included in

Communication Commons

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