Document Type

Journal Article

Department/Unit

Department of Communication Studies

Abstract

Grounded in the concepts of media richness and presentational control, two popular free instant messengers (IMs), ICQ and MSN, were compared via a snowball sample of 180 Hong Kong adolescents who anonymously completed a questionnaire. Respondents using both MSN and ICQ perceived MSN as a richer IM that offered greater control than did ICQ. MSN’s greater richness and control relative to ICQ’s resulted in teenager users’ spending more time and discussing various topics more frequently on MSN than via ICQ. Such relative richness and control, too, lead to better friendship quality on the MSN than via ICQ, but made no difference in friendship quantity. Media richness and presentational control appear to be viable concepts in explaining IM use behavior

Publication Year

2010

Journal Title

Chinese Journal of Communication

Volume number

3

Issue number

2

Publisher

Routledge

First Page (page number)

223

Last Page (page number)

240

Referreed

1

DOI

10.1080/17544751003740409

ISSN (print)

1754-4750

Link to Publisher’s Edition

http://dx.doi.org/10.1080/17544751003740409

Keywords

instant messenger, friendship development, media richness, self-presentation, user control, interpersonal communication

Included in

Communication Commons

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