Year of Award

2002

Degree Type

Thesis

Degree Name

Master of Philosophy (MPhil)

Department

Department of Communication Studies.

Keywords

Communication, Consumer complaints, Customer relations, Data processing, Management, Technological innovations

Language

English

Comments

Thesis (M.Phil.)--Hong Kong Baptist University, 2002;Thesis submitted to Dept. of Communication Studies;Includes bibliographical references (leaves 111-123)

Copyright

The author retains all rights to this work. The author has signed an agreement granting HKBU a non-exclusive license to archive and distribute their thesis.


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