http://dx.doi.org/10.1504/IJSOM.2011.040321">
 

Document Type

Journal Article

Authors

Ziqi LiaoFollow

Department/Unit

Department of Finance & Decision Sciences

Title

Managing taxi service operations based on the automatic vehicle location and dispatch system and wireless communication technology

Language

English

Abstract

This paper explores taxi service operations management based on the automatic vehicle location and dispatch system and wireless communication technology. With the implementation of the system, the taxi companies have enhanced service operations in terms of the efficiency of processing taxi reservations and dispatching taxi vehicles. In particular, they are able to offer timely and quality service to many different customers who request for taxi services at different locations. The wireless communications and human-system interactions of the taxi dispatch process have been discussed. The findings have managerial implications for improving service operations of public transport in different contexts. Copyright © 2011 Inderscience Enterprises Ltd.

Keywords

Public transport, Service operations management, Singapore, Taxi, Wireless communication technology

Publication Date

2011

Source Publication Title

International Journal of Services and Operations Management

Volume

9

Issue

1

Start Page

52

End Page

59

Publisher

Inderscience

ISSN (print)

17442370

ISSN (electronic)

17442389

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