Document Type

Journal Article

Department/Unit

Department of Management

Title

Pay for performance and work attitudes: The mediating role of employee–organization service value congruence

Language

English

Abstract

This study examined the mediating effects of employee-organization service value congruence on pay for performance and work attitudes. Using a sample drawn from the hotel industry, we found that when employees perceived a high PFP link they tended to exhibit more positive work attitudes. We also found that the relationship between PFP link and work attitudes was mediated by P-O fit. These findings offer new insights into the important role that reward practices such as PFP play in the alignment of employer-organization service quality values. In doing so, they also pave the way for future contributions in this novel and important area of service value congruence. © 2009 Elsevier Ltd.

Keywords

P-O fit, Pay for performance, Service value congruence, Work attitudes

Publication Date

2010

Source Publication Title

International Journal of Hospitality Management

Volume

29

Issue

4

Start Page

632

End Page

640

Publisher

Elsevier

DOI

10.1016/j.ijhm.2009.11.005

Link to Publisher's Edition

http://dx.doi.org/10.1016/j.ijhm.2009.11.005

ISSN (print)

02784319

ISSN (electronic)

18734693

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