Department of Management
Pay for performance and work attitudes: The mediating role of employee–organization service value congruence
This study examined the mediating effects of employee-organization service value congruence on pay for performance and work attitudes. Using a sample drawn from the hotel industry, we found that when employees perceived a high PFP link they tended to exhibit more positive work attitudes. We also found that the relationship between PFP link and work attitudes was mediated by P-O fit. These findings offer new insights into the important role that reward practices such as PFP play in the alignment of employer-organization service quality values. In doing so, they also pave the way for future contributions in this novel and important area of service value congruence. © 2009 Elsevier Ltd.
P-O fit, Pay for performance, Service value congruence, Work attitudes
Source Publication Title
International Journal of Hospitality Management
Chiang, Flora F.T., and Thomas A. Birtch. "Pay for performance and work attitudes: The mediating role of employee–organization service value congruence." International Journal of Hospitality Management 29.4 (2010): 632-640.