Document Type

Journal Article

Department/Unit

Department of Finance and Decision Sciences

Title

Why users keep answering questions in online question answering communities: A theoretical and empirical investigation

Language

English

Abstract

This study theorized and validated a model of knowledge sharing continuance in a special type of online community, the online question answering (Q&A) community, in which knowledge exchange is reflected mainly by asking and answering specific questions. We created a model that integrated knowledge sharing factors and knowledge self-efficacy into the expectation confirmation theory. The hypotheses derived from this model were empirically validated using an online survey conducted among users of a famous online Q&A community in China, "Yahoo! Answers China". The results suggested that users' intention to continue sharing knowledge (i.e., answering questions) was directly influenced by users' ex-post feelings as consisting of two dimensions: satisfaction, and knowledge self-efficacy. Based on the obtained results, we also found that knowledge self-efficacy and confirmation mediated the relationship between benefits and satisfaction. © 2012 Elsevier Ltd.

Keywords

Benefits of answering questions, Confirmation, Continuance intention to answer questions, Knowledge self-efficacy, Online question answering communities, Satisfaction

Publication Date

2013

Source Publication Title

International Journal of Information Management

Volume

33

Issue

1

Start Page

93

End Page

104

Publisher

Elsevier

DOI

10.1016/j.ijinfomgt.2012.07.007

ISSN (print)

02684012

ISSN (electronic)

01436236

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