Document Type

Journal Article

Department/Unit

Department of Economics

Title

Key determinants of sustainable smartcard payment

Language

English

Abstract

This paper aims at examining the sustainability of smartcard payment in retailing and consumer services. The analytical results of our survey data suggest that usefulness, ease of use, convenience, automatic add-value service, security, reliability, and participation of popular service providers have considerable effects on continuous use of smartcard payment. The present work empirically identifies and justifies the key determinants of sustainable smartcard payment from the consumer perspective. The findings provide managerial insights for the implementation of cutting-edge technology to enhance sales and service operations and make important contributions to research and practice in technology-based service innovation and service operations management. © 2014 Elsevier Ltd.

Keywords

Key determinants, Retailing and consumer services, Service operations management, Smartcard payment, Technology-based service innovation

Publication Date

2014

Source Publication Title

Journal of Retailing and Consumer Services

Volume

21

Issue

3

Start Page

306

End Page

313

Publisher

Elsevier

DOI

10.1016/j.jretconser.2014.02.001

ISSN (print)

09696989

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