Department of Finance & Decision Sciences
Managing supply chain relationships in the hospitality services: An empirical study of hotels and restaurants
Limited research examines the effects of interorganizational trust and interdependence on the relationship quality between supply chain partners in the hospitality services. It is also not well understood how the interorganizational joint team manages the relationships between hospitality firms and their suppliers. Drawing on the social exchange theory and the resource dependence theory, we propose a model and hypotheses to articulate the mediation effect of joint teamwork on the relationships between interorganizational trust, interdependence, and relationship quality. We rigorously analyze survey data from hotel and restaurant procurement managers. Our findings confirm that interorganizational trust and interdependence have significant effects on joint teamwork. Meanwhile, the teamwork mediates the effects of interorganizational trust and interdependence on relationship quality. Our work enriches the understanding of supply chain relationships in the hospitality services, and provides meaningful insights for the hospitality firms to manage supply chains. Finally, we conclude our work with suggestions for future research. © 2013 Elsevier Ltd.
Hotels, Interdependence, Interorganizational relationship, Interorganizational trust, Joint teamwork, Relationship quality, Restaurants
Source Publication Title
International Journal of Hospitality Management
Shi, Xinping, and Ziqi Liao. "Managing supply chain relationships in the hospitality services: An empirical study of hotels and restaurants." International Journal of Hospitality Management 35 (2013): 112-121.