http://dx.doi.org/10.1111/padm.12019">
 

Document Type

Journal Article

Department/Unit

Department of Management

Title

Civic duty and employee outcomes: Do high commitment human resource practices and work overload matter?

Language

English

Abstract

© 2013 John Wiley & Sons Ltd. This article tests the impact of two organization-relevant factors, high commitment human resource practices (HCHRP) and work overload on a component of public service motivation, civic duty and employee outcomes (job satisfaction, affective commitment, and quit intentions). Local government employees in Wales (n=1,755) were used to test our research hypotheses. Results show that both HCHRP and work overload had direct and indirect affects (via civic duty) on employee outcomes. The positive effects of HCHRP on employee outcomes more than compensated for the negative impact of work overload. However, given the modest relations between the organization-relevant factors and civic mindedness, firm efforts should perhaps focus primarily on recruitment and retention campaigns rather than training and socialization strategies.

Publication Date

2014

Source Publication Title

Public Administration

Volume

92

Issue

4

Start Page

937

End Page

953

Publisher

Wiley

ISSN (print)

00333298

ISSN (electronic)

14679299

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