http://dx.doi.org/10.1023/B:ISFI.0000046379.58029.54">
 

Document Type

Journal Article

Department/Unit

Department of Finance & Decision Sciences

Title

Internet retailing adoption by small-to-medium sized enterprises (SMEs): A multiple-Case study

Language

English

Abstract

Despite the proliferation of Internet retailing and the relative novelty and complexity of this phenomenon, very little theory-guided qualitative research has been conducted to improve our understanding of the adoption of Internet retailing project by SMEs. This study presents a theoretical framework for analyzing the adoption of Internet retailing for SMEs. Organizational readiness (IT sophistication, financial resources, and customer readiness), perceived benefits of Internet retailing, and environmental factors are proposed to be the key drivers of adoption of Internet retailing. This research was designed using a qualitative approach through in-depth case studies selected from firms in Hong Kong where there is a proliferation of SMEs. The contextual meaning and practical manifestation of the key adoption factors were captured through the case studies. Our findings provide preliminary support for the proposed research framework, and contribute towards a better conceptual and practical understanding of the main factors driving SMEs to adopt Internet retailing. Contrary to popular belief, customer readiness for Internet shopping was not found to be a significant factor influencing SMEs' decision to adopt Internet retailing.

Keywords

Case studies, Electronic commerce, Innovation adoption, Internet retailing, Qualitative research, Small-to-medium sized enterprises

Publication Date

2004

Source Publication Title

Information Systems Frontiers

Volume

6

Issue

4

Start Page

385

End Page

397

Publisher

Kluwer Academic Publishers

ISSN (print)

13873326

ISSN (electronic)

15729419

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