Document Type

Conference Paper

Department/Unit

Department of Management

Title

The joint effects of perspective taking and proactive personality on customer service performance

Language

English

Publication Date

2014

Source Publication Title

2014 Annual Meeting of the Academy of Management

Conference Location

Philadelphia, United States

Publisher

Academy of Management

DOI

10.5465/AMBPP.2014.63

Link to Publisher's Edition

http://dx.doi.org/10.5465/AMBPP.2014.63

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