Document Type

Journal Article

Department/Unit

Department of Marketing

Title

The impact of CEO servant leadership on firm performance in the hospitality industry

Language

English

Abstract

Purpose

The purpose of this paper is to draw on the theory of servant leadership to examine the influence of chief executive officer (CEO) servant leadership on firm performance in the hospitality industry. It examined the mediating role of the service climate and the moderating role of competitive intensity in the relationship between CEO servant leadership and firm performance.

Design/methodology/approach

Multiple regression was used to analyze multi-wave, multi-source data from 92 hotels in China. A moderated path analysis was used to test the moderating effects.

Findings

CEO servant leadership positively influenced firm performance via the service climate in the hospitality industry. Competitive intensity strengthened the direct effect of the service climate on firm performance, and the indirect effect of CEO servant leadership on firm performance via service climate.

Research limitations/implications

The findings offer managerial insights into CEO succession, service management and human resource management.

Originality/value

This is one of the first studies to investigate how and when CEO servant leadership might shape firm outcomes in the hospitality industry. Theoretically, the findings enrich our understanding of how CEO leadership might shape firm-level outcomes.

Keywords

Firm performance, Competitive intensity, CEO servant leadership, Service climate

Publication Date

2016

Source Publication Title

International Journal of Contemporary Hospitality Management

Volume

28

Issue

5

Start Page

945

End Page

968

Publisher

Emerald

Peer Reviewed

1

Copyright

© Emerald Group Publishing Limited 2016 Published by Emerald Group Publishing Limited Licensed re-use rights only

Funder

This work is supported by several grants: Research on Evaluation and Internal Advancing Mechanism of Food Enterprises’ Corporate Social Responsibilities (12XGL007), Research on the New Urbanization Development Strategy in Promoting Sustainable Domestic Demand (23620140023), Research on the Route Design and Strategy Choice of New Urbanization Inclusive Development in China (12&ZD100), the National Natural Science Foundation of China (No. 71202095), the Guangdong Natural Science Foundation (No. S2012040007820), the Fundamental Research Funds for the Central Universities (No. 13wkpy13) and the National Social Science Program (13BGL072).

DOI

10.1108/IJCHM-08-2014-0388

Link to Publisher's Edition

http://dx.doi.org/10.1108/IJCHM-08-2014-0388

ISSN (print)

09596119

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