Document Type

Journal Article

Department/Unit

Department of Communication Studies

Abstract

This study explores how mobile instant messaging use, affordances, and social capital may directly and indirectly influence positive employee outcomes. A field survey of 245 Hong Kong real estate agents showed that their mobile instant messaging (MIM) use and affordances were positively associated with job performance, job satisfaction, and relational satisfaction, and with online bridging and bonding social capital. While bridging capital was not associated with any of the three outcomes, bonding social capital was positively related to the two satisfaction measures. However (with one small exception), neither type of social capital mediated relationships between MIM use and affordances, and employee outcomes.

Keywords

Affordances, Job satisfaction, Mobile instant messaging, Performance, Relational satisfaction, Social capital

Publication Date

2017

Source Publication Title

Information and Management

Volume

54

Issue

1

Start Page

90

End Page

102

Publisher

Elsevier

Peer Reviewed

1

Copyright

© 2016 Elsevier B.V. All rights reserved.

DOI

10.1016/j.im.2016.04.001

Link to Publisher's Edition

http://dx.doi.org/10.1016/j.im.2016.04.001

ISSN (print)

03787206

Available for download on Saturday, February 01, 2020

Included in

Communication Commons

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