Department of Communication Studies
This study explores how mobile instant messaging use, affordances, and social capital may directly and indirectly influence positive employee outcomes. A field survey of 245 Hong Kong real estate agents showed that their mobile instant messaging (MIM) use and affordances were positively associated with job performance, job satisfaction, and relational satisfaction, and with online bridging and bonding social capital. While bridging capital was not associated with any of the three outcomes, bonding social capital was positively related to the two satisfaction measures. However (with one small exception), neither type of social capital mediated relationships between MIM use and affordances, and employee outcomes.
Affordances, Job satisfaction, Mobile instant messaging, Performance, Relational satisfaction, Social capital
Source Publication Title
Information and Management
© 2016 Elsevier B.V. All rights reserved.
Link to Publisher's Edition
Sheer, Vivian C, and Ronald E. Rice. "Mobile instant messaging use and social capital: Direct and indirect associations with employee outcomes." Information and Management 54.1 (2017): 90-102.
Available for download on Saturday, February 01, 2020