Department of Communication Studies
Grounded in the concepts of media richness and presentational control, two popular free instant messengers (IMs), ICQ and MSN, were compared via a snowball sample of 180 Hong Kong adolescents who anonymously completed a questionnaire. Respondents using both MSN and ICQ perceived MSN as a richer IM that offered greater control than did ICQ. MSN’s greater richness and control relative to ICQ’s resulted in teenager users’ spending more time and discussing various topics more frequently on MSN than via ICQ. Such relative richness and control, too, lead to better friendship quality on the MSN than via ICQ, but made no difference in friendship quantity. Media richness and presentational control appear to be viable concepts in explaining IM use behavior
Chinese Journal of Communication
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instant messenger, friendship development, media richness, self-presentation, user control, interpersonal communication
Sheer, Vivian C.. "Hong Kong adolescents' use of MSN vs. ICQ for developing friendships online: considering media richness and presentational control." Chinese Journal of Communication 3.2 (2010): 223-240.