Department of Communication Studies
Prior studies have suggested that despite increasing sustainability awareness, many consumers are confused about the impact of green products on their health and the environment. Unlike those studies that privilege professional discourse and adopt unrealistic presumptions of rationality and morality, this article showcases consumers as active co-producers of value and meanings. Using netnography, it analyzes social media conversations around Naked Juice and Innocent smoothies—two products marketed as healthy, all-natural, and environmentally sustainable beverages. The findings reveal a baseline picture of the products' virtues of healthiness feeling (hedonic) and holistic health image (symbolic). The article illustrates how this moral conception was dynamically constructed and transformed in the course of consumers' communicative practices. It proposes three discursive strategies by which consumers negotiate the nature and boundaries of good and bad choices vis-à-vis the products: highlighting (separating virtue from vice), balancing (reconciling virtue and vice), and resisting (reconstructing virtue as vice).
social media, natural products, halo effect, moral judgments, consumer narratives, netnography
Source Publication Title
Taylor & Francis
Link to Publisher's Edition
Yeo, Tien Ee Dominic. "Negotiating virtue and vice: Articulations of lay conceptions of health and sustainability in social media conversations around natural beverages." Environmental Communication 8.1 (2014): 39-57.