Year of Award
2010
Degree Type
Thesis
Degree Name
Master of Philosophy (MPhil)
Department
Department of Marketing.
Keywords
Amusement parks, China, Customer services, Hong Kong, Case studies, Management
Language
English
Recommended Citation
Dong, Ping, "Antecedents and consequences of customer service experience : the case of theme park service" (2010). Restricted Access Theses and Dissertations. 1172.
https://repository.hkbu.edu.hk/etd_ra/1172
Link to Abstract & Table of Contents
http://systems.lib.hkbu.edu.hk/cgi-bin/thesisab.pl?pdf=b24449507a.pdf
Copyright
The author retains all rights to this work. The author has signed an agreement granting HKBU a non-exclusive license to archive and distribute their thesis.
Comments
Thesis (M.Phil.)--Hong Kong Baptist University, 2010;Thesis submitted to the Dept. of Marketing;Includes bibliographical references (leaves 87-97)