Department of Finance and Decision Sciences
Managing taxi service operations based on the automatic vehicle location and dispatch system and wireless communication technology
This paper explores taxi service operations management based on the automatic vehicle location and dispatch system and wireless communication technology. With the implementation of the system, the taxi companies have enhanced service operations in terms of the efficiency of processing taxi reservations and dispatching taxi vehicles. In particular, they are able to offer timely and quality service to many different customers who request for taxi services at different locations. The wireless communications and human-system interactions of the taxi dispatch process have been discussed. The findings have managerial implications for improving service operations of public transport in different contexts. Copyright © 2011 Inderscience Enterprises Ltd.
Public transport, Service operations management, Singapore, Taxi, Wireless communication technology
Source Publication Title
International Journal of Services and Operations Management
Link to Publisher's Edition
Liao, Z. (2011). Managing taxi service operations based on the automatic vehicle location and dispatch system and wireless communication technology. International Journal of Services and Operations Management, 9 (1), 52-59. https://doi.org/10.1504/IJSOM.2011.040321