Department of Management
The moderating roles of job control and work-life balance practices on employee stress in the hotel and catering industry
This study investigated the relationships among job stressors, coping resources, and job stress. Data were collected from food service employees (n = 255) in the hotel and catering industry. Hierarchical regression showed main significant effects of job demands and job control and three-way (job demands × job control × work-life balance practices) interactions on job stress. The results further demonstrated that high job demands coupled with low job control and the availability of work-life balance practices resulted in a higher level of stress. Implications for Karasek's job demand-control model, managerial practice and future research are provided. © 2009 Elsevier Ltd. All rights reserved.
Control, Job demands, Stress, Work-life balance practices
Source Publication Title
International Journal of Hospitality Management
Link to Publisher's Edition
Chiang, F., Birtch, T., & Kwan, H. (2010). The moderating roles of job control and work-life balance practices on employee stress in the hotel and catering industry. International Journal of Hospitality Management, 29 (1), 25-32. https://doi.org/10.1016/j.ijhm.2009.04.005