Document Type

Journal Article

Department/Unit

Department of Finance and Decision Sciences

Title

Managing supply chain relationships in the hospitality services: An empirical study of hotels and restaurants

Language

English

Abstract

Limited research examines the effects of interorganizational trust and interdependence on the relationship quality between supply chain partners in the hospitality services. It is also not well understood how the interorganizational joint team manages the relationships between hospitality firms and their suppliers. Drawing on the social exchange theory and the resource dependence theory, we propose a model and hypotheses to articulate the mediation effect of joint teamwork on the relationships between interorganizational trust, interdependence, and relationship quality. We rigorously analyze survey data from hotel and restaurant procurement managers. Our findings confirm that interorganizational trust and interdependence have significant effects on joint teamwork. Meanwhile, the teamwork mediates the effects of interorganizational trust and interdependence on relationship quality. Our work enriches the understanding of supply chain relationships in the hospitality services, and provides meaningful insights for the hospitality firms to manage supply chains. Finally, we conclude our work with suggestions for future research. © 2013 Elsevier Ltd.

Keywords

Hotels, Interdependence, Interorganizational relationship, Interorganizational trust, Joint teamwork, Relationship quality, Restaurants

Publication Date

2013

Source Publication Title

International Journal of Hospitality Management

Volume

35

Start Page

112

End Page

121

Publisher

Elsevier

DOI

10.1016/j.ijhm.2013.06.001

Link to Publisher's Edition

http://dx.doi.org/10.1016/j.ijhm.2013.06.001

ISSN (print)

02784319

ISSN (electronic)

18734693

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